Experience
Mar 2024 – Oct 2024
Senior Vice President, IT Delivery Services
Led IT delivery for strategic business initiatives. Aligned IT with corporate goals, oversaw enterprise modernization, mitigated risks, and ensured transparency through executive reporting. Partnered with vendors and stakeholders to drive efficiency, optimize project execution, and deliver high-impact technology solutions. Drove vendor negotiations and architectural reviews to ensure technical solutions met performance standards. Managed a $25M portfolio of IT initiatives and a cross-functional delivery team of 23.
Jan 2020 – Mar 2024
Vice President, IT Program Services
Managed IT delivery for enterprise initiatives, aligning technology solutions with corporate strategy through collaboration with business and product leaders. Led SDLC execution, process improvements, and vendor negotiations while ensuring transparency through risk management and reporting. Oversaw a $10M–$15M budget and a 15-person team across business analysis, quality control, and end-user support.
Dec 2017 – Jan 2020
Senior Director, Digital Services
Led the delivery of a $25M examination management application, collaborating with business and IT leaders to align technology solutions with corporate objectives. Oversaw vendor negotiations, risk management, and governance improvements while ensuring transparency through executive reporting. Managed a $10M budget and a five-person team.
Jun 2015 – Nov 2017
Director
Developed business growth strategies and expanded federal contracting opportunities while overseeing technology implementations. Led client account management, supporting enterprise transitions from legacy systems to modern platforms. Collaborated with global teams to ensure seamless implementations, briefed executives on key initiatives, and managed risks. Oversaw a $3M budget and a 10-person team.
Apr 2014 – Jun 2015
Service Delivery Lead
Drove service delivery for a major government contract, managing scope changes, risk mitigation, and executive reporting. Oversaw private cloud operations, ensuring system availability and performance. Coordinated peak season activities with client executives and optimized ServiceNow functionality. Managed a team of 12 and matrixed 50+ additional resources.
Jun 2012 – Mar 2014
Process Lead
Defined and implemented ITIL-based processes for private cloud operations, enabling seamless interactions between IT teams, clients, and external stakeholders. Led requirements gathering, iterative design, and operational readiness efforts. Established a service desk and web-based request platform to enhance service efficiency. Managed a $6M budget and a 15-person team.
Oct 2008 – May 2012
Delivery Lead
Designed and deployed custom transportation and inventory management systems for over 200 global locations, optimizing logistics and procurement efficiency. Integrate new systems with existing platforms, reducing inefficiencies and improving data accuracy. Managed a five-person team through full SDLC execution.
Oct 2006 – Sep 2008
Functional Analyst
Captured client requirements for a custom PeopleSoft shipment and parcel tracking application. Led quality control, including system testing and user acceptance coordination. Developed and executed a global deployment strategy, providing training and support for 100+ locations. Managed one direct report.
Results
$3M+
ITECH AG
Expanded a new client account from $650K to over $3M in two years, securing additional high-priority projects through strategic relationship-building and delivery excellence.
$93M
CONFERENCE OF STATE BANK SUPERVISORS (CSBS)
Delivered the first phase of a $93M modernization initiative two months early and on budget, exceeding operational cost savings targets by 257% and improving data quality by 327%.
100%
ACCENTURE FEDERAL SERVICES
Implemented ServiceNow and 10+ ITIL-based processes for a federal client, establishing a 100% web-based self-service model and increasing transparency and operational efficiency.
Expertise
IT Service Management (ITIL)
Strategic Planning
Program Management
Project Management
Budget Oversight
Financial Forecasting
Cloud Computing
Infrastructure Management
Security Integration
Change Management
Digital Transformation
Risk Management
Education
(BBA) Bachelor of Business Administration (BBA)
Texas Christian University
Meet Jeff
Q & A
Why did you choose your profession?
I didn’t plan to end up in IT. I studied supply chain management and started off in supply chain management consulting coming out of college. My first assignment happened to be implementing a supply chain management system. There, I found my passion for working with customers and end users to deliver technology solutions to meet their challenging business needs, and I’ve never turned back.
Who are your main influences?
I’ve had so many influences over the years that it would be hard to list them all. I’ve been fortunate to work for several good people who have taught me different things that have stuck with me throughout my career. My first manager taught me to be detail-oriented, that details matter, and that the words you choose and how you say something matter. Another manager emphasized the ability to influence people and talk through a situation with a person to help them get to an answer instead of just giving them the answer. I worked for another manager who focused on active listening and how to be more selective when providing opinions or recommendations, resulting in higher credibility when deciding to speak up. My brother has also had a great influence on me. Having someone very close to me in the industry who has experienced similar situations and being able to ask for advice or bounce ideas off him has always been very valuable.
What is your greatest accomplishment?
My greatest professional accomplishment has been watching those I have coached and mentored continue to move up in their careers, get promotions, and take on new opportunities and responsibilities. Most of my career has been spent leading teams to deliver on high-priority items. If it were not for the great people I have worked with, there would not be much to celebrate.
On a personal level, my greatest personal accomplishment has been raising two great young kids and watching them continue to grow and develop their interests and passions.
What advice would you give someone just starting in your profession?
Try different things and find your passion. Surround yourself with people you can learn from and enjoy working with. Always remain curious about learning. I never want to be the smartest person in the room. I want to continue learning new things from those around me to continue growing in my career.
Do you have a favorite season?
Fall is my favorite season. It’s the best time of year for sports, with football season just getting started and baseball playoffs. You get the leaves and weather changing, the start of the holiday season, and a great time of year to get together with family and friends.
Interests
Golfing
Sports activities
with my kids
Traveling